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FAQ's / Shipping Info


Which payment methods do you accept
We accept PayPal and all major credit cards.

When will I receive my order
We print on demand but we get 98% of our orders out within 2 working days.

Once shipped you will receive a email to say so, click View order to see the tracking number and link. Uk orders are through Royal Mail while all international orders are shipped via DHL Globalmail and can be tracked here at the link below, its worth noting that DHL get the parcel to your country and then your national postal service will deliver it to your door and your tracking number will also work in their own website, eg. USA = USPS, Spain = Es Correos etc etc

https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html

Most UK orders will be received the next working day, Royal Mail always aim to deliver within 3 days. Please allow 7 working days before contacting us.

European orders are normally received in 5-7 working days, please allow 12 before contacting us.

International orders are normally received within 12 working days

 

Returns and Exchanges

If you are not, then items can be returned or exchanged within 14 days of receipt. Please email us at hello@fakeheroesclo.com to arrange a return or exchange.
Items must be in original packaging with all tags intact.
We advise all returning items be sent via a trackable shipping service with your name/ email associated with your order included in the package to prevent any delays in your refund / exchange.