FAQ's / Shipping Info
Do you care?
We do! We print and fulfil all Fake Heroes ourselves! We print with waterbased inks! We use 100% Organic t-shirts! We use recylced paper mailing bags!
What are your shipping costs?
So UK orders are £4.95, or FREE on orders over £65
EU Orders are £8.95 (10.30 EUR), or FREE on orders over £65 (75 EUR)
Rest of the World orders are £8.95 ( 11 usd) , or FREE on orders over £65 (79.45 USD)
Will I get EU / Brexit Import vat?
We work with our international couriers to pay any Import VAT upfront! and have already automated this in several countries! If you do get any import vat charge, we will refund it off your order!We're committed to giving you the best experience!
Which payment methods do you accept
We accept PayPal and all major credit cards.
When will I receive my order
We print and fulfil ourselves and between Me and Josh, we get 98% of our orders out within 2 working days.
Once shipped you will receive a email to say so, click View order to see the tracking number and link. Uk orders are through Royal Mail while all international orders are shipped via our International partners DHL and DG Carriers. All fully tracked!
Most UK orders will be received the next working day, Royal Mail always aim to deliver within 3 days. Please allow 7 working days before contacting us.
European orders are normally received in 5-7 working days, please allow 12 before contacting us.
International orders are normally received within 7-12 working days
Returns and Exchanges
If you are not 100% happy or if you need a change of size, then items can be returned or exchanged within 14 days of receipt. Please email us at firstname.lastname@example.org to arrange a return or exchange.
Items must be in original packaging with all tags intact.
We advise all returning items be sent via a trackable shipping service with your name/ email associated with your order included in the package to prevent any delays in your refund / exchange.